Effective Date: June 12, 2025

Company Name: XINE GLOBAL PTE. LTD.

Official Website: https://www.emscts.com

Customer Service Hotline: +852 96077854

Customer Service Email: support@emscts.com

1. Shipping Time

1.1 Orders will be processed .shipped within 3 business days after successful payment (excluding public holidays).

2.2 In special cases such as customs delays, policy restrictions, .force majeure, shipment may be delayed. XINE Corporation will .ly notify customers via email .SMS.

2. Shipping Methods

2.1 We provide cross-border logistics .delivery through the following methods:

• Hongkong Post .its partner logistics companies

• International couriers such as DHL, UPS, FedEx, .EMS

• E-commerce small parcels .dedicated shipping lines

2.2 Customers can choose the available shipping methods when placing an order. Different shipping options correspond to different delivery times .fees.

3. Estimated Delivery Time

Estimated delivery time f.maj.destination countries:

3.1 From China to Overseas

• Destination: United States Estimated 6-8 business days f.delivery

• Destination: European countries (Spain, Germany, Italy, United Kingdom, France) Estimated 10-15 business days f.delivery

• Destination: Northern European countries (Norway, Sweden, Denmark, Finland) Estimated 7-14 business days f.delivery

3.2 From Hong Kong to Mainl.China

• Typically 3-5 business days, longer f.remote areas

(F.reference only. Actual delivery times may vary depending on logistics channels .customs clearance conditions.)

4. Shipping Fees

4.1 Free Shipping: Orders that meet promotional .platform policy conditions are eligible f.free shipping.

4.2 Paid Shipping:

• .the order does .qualify f.free shipping, the customer shall bear the shipping cost.

• Shipping fees are calculated based on parcel weight, dimensions, delivery region, .chosen logistics channel, .will be clearly displayed at checkout.

5. Delivery .Receipt Requirements

5.1 Personal Receipt: To ensure parcel security, it is recommended that the recipient personally signs f.the package .inspects its condition upon receipt.

5.2 Problem Reporting:

• .the parcel is damaged .the quantity is incorrect, please take photos as evidence .note the issue on the delivery receipt.

• Please contact customer service within 24 hours .provide relevant photos .documentation. We will assist in resolving the issue.

5.3 Proxy Receipt: .the parcel is signed f.by another person, it will be deemed as received by the customer. XINE Corporation shall .be held liable f.any risks arising from proxy receipt.

6. Additional Notes

6.1 Delivery Range Restrictions: Some countries .regions may .be serviceable due to customs regulations .policy restrictions. Customers should confirm the delivery range before placing an order.

6.2 Accuracy of Address Information: Customers must provide a complete .accurate shipping address .contact information. XINE Corporation shall .be responsible f.delivery delays .failures caused by inaccurate customer information.

6.3 Force Majeure: XINE Corporation shall .be liable f.delays caused by natural disasters, pandemics, strikes, wars, .other force majeure events, but will actively assist customers in communicating with logistics partners.

7. Contact Us

.you have any questions regarding this Delivery Policy, please contact us through the following channels:

• Customer Service Hotline: +852 96077854

• Email: support@emscts.com

• Website: https://www.emscts.com