Effective Date: June 12, 2025

Company Name: XINE GLOBAL PTE. LTD.

Company Registration No.: 71039335

Registered Address: 788-790 Nathan Road, Hong Kong

Operational Address: 10/F, PARKLAND.CENTRE, 25 KIN WING STREET, TUEN MUN, HONG KONG

Postal Code: 999077

Website: https://www.emscts.com

Customer Support Hotline: +852 96077854

Customer Support Email: support@emscts.com

Data Protection Officer (DPO): support@emscts.com

1. Scope

Applicable Platforms:

This Privacy Policy applies to all services operated by XINE GLOBAL PTE. LTD., including but .limited to the official website, mobile applications, .mini-programs.

Subjects:

All individuals .corporate users who use our cross-border logistics, cross-border payment, .value-added services.

Geographical Scope:

Primarily applicable to international shipping services, including cross-border export parcels .other cross-border logistics services.

By accessing our website .using our services, you agree to the practices described in this Privacy Policy.

2. Types of Information We Collect

To provide safe, efficient, .compliant cross-border logistics .payment services, we collect the following types of information:

1. Personal Identification Information

Such as name, email address, shipping .recipient addresses, .phone numbers.

2. Transaction Information

Including logistics orders, payment records, customs clearance data, COD (Cash on Delivery) information, .related cross-border transaction details.

3. Technical Information

Such as IP address, browser type, operating system, device type, .website browsing behavior.

Typically collected automatically via Cookies .similar technologies.

4. Financial Information (.applicable)

F.payment .refund purposes, we may collect payment card .bank ac.details, which are always secured with encryption technology.

3. How We Use Your Information

The information we collect is used f.the following purposes:

1. To provide .optimize cross-border logistics, payment, .supply chain services;

2. To process .securely track your shipments .payments;

3. To verify your identity .prevent fraud, ensuring transaction safety;

4. To enhance .experience .service processes;

5. To comply with legal obligations, including customs declaration .anti-money laundering requirements;

6. To contact you with service-related notifications .policy updates.

Commitment:

We do .sell, rent, .transfer your personal information to any third party f.commercial .marketing purposes.

4. Cookies .Website Tracking

We use Cookies .similar technologies to improve your browsing experience, underst.website performance, .optimize our services:

• Session Cookies:

Temporarily stored in your browser during your visit .deleted once the browser is closed, used to maintain login status .track temporary options.

• Persistent Cookies:

Stored f.remembering login details, preferences, .statistical data .automatically deleted upon expiration.

You may disable Cookies in your browser settings, but certain website features may .function properly as a result.

5. Sharing .Disclosure of Information

We only share your personal information under the following circumstances:

1. Partner Types

Partner Type Key Partners

Logistics Partners Hongkong Post .other cross-border logistics providers

Payment Provider PaymentAsia

Insurance Company SOL Credit Insurance

2. Conditions f.Sharing

1. Necessary f.fulfilling cross-border logistics contracts, such as providing shipment information to customs;

2. With your explicit consent, such as when you opt f.insured services requiring information sharing with insurance companies;

3. To comply with laws .regulations of Hong Kong .the destination country/region.

Except as stated above, we will .disclose your information to third parties without your explicit consent.

6. Data Protection Measures

1. Technical Measures

• Use SSL encryption f.cross-border data transmission;

• Encrypt sensitive information (e.g., ID numbers, payment data) f.storage;

• Conduct regular security scans .risk assessments.

2. Administrative Measures

• Implement hierarchical access control f.employees, granting access only to necessary personnel;

• Conduct regular internal audits .training on data protection;

• Establish a rapid .mechanism f.data breaches.

7. Your Rights

Under applicable laws, you have the following rights:

• Access:

You may request a copy of the personal data we hold about you.

• Correction:

You may request correction ..of inaccurate .incomplete data.

• Deletion:

You may request the deletion of your personal data .legally permissible.

• Opt-out of Marketing:

You may opt out of receiving marketing .notification emails at any time.

To exercise these rights, please contact us at support@emscts.com

8. Cross-Border Data Transfers

As part of providing cross-border logistics .payment services, your data may be transferred to other countries .regions for:

• Customs clearance .declarations;

• Cross-border payment .settlement;

• Compliance with international regulatory requirements.

We will ensure all transfers comply with Hong Kong .destination country laws.

9. Childrens Privacy

Our services are .intended f.individuals under the age of 18.

We do .knowingly collect personal information from minors.

.we discover that such information has been inadvertently collected, we will .ly .it.

10. Data Retention

• We retain personal data only f.as long as necessary to fulfill the purposes outlined in this policy .as required by law;

• After this period, personal data will be anonymized .securely deleted;

• Basic transaction data will be kept f.a minimum of three (3) years under Hong Kong law.

11. Policy Updates

We may .this Privacy Policy periodically to reflect changes in our operations .legal requirements.

Significant changes will be announced via our website .email notifications, along with the updated effective date.

12. Contact Us

.you have any questions, concerns, .complaints about this Privacy Policy .our data practices, please contact us:

Privacy Office

XINE GLOBAL PTE. LTD.

Website: https://www.emscts.com

Email: support@emscts.com

Customer Hotline: +852 96077854